💳 Refund Policy

❌ Order Cancellations
Once an order is placed, it is immediately processed to ensure quick handling. For this reason, cancellations cannot be accepted after confirmation. Please review your items carefully before checkout, and if you need assistance prior to ordering, contact our support team via the email in the website footer.

🔄 Returns
We only accept returns if the item is faulty or incorrect due to our error, and all returns must include proof of purchase. Please contact our customer service team to confirm the issue and obtain the correct return address before sending anything back. Do not return items to the shipping label address, as we cannot take responsibility for packages sent without prior confirmation. Customers are responsible for the cost of return shipping, which is non-refundable.

⏳ Refunds
Our refund policy lasts 7 days from the delivery date. You must provide photo evidence of damaged or broken items within this timeframe to qualify for a refund or exchange. Refunds are not available for failed deliveries caused by incorrect addresses, customer unavailability, security issues at the delivery location, or refusal to accept the order. Shipping fees are non-refundable once items have been dispatched.

✅ Processing
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be issued to the original payment method within 3–10 business days, though additional processing time may depend on your bank or credit card company. If you have not received your refund after this period, please reach out to our support team via the email provided in the website footer.