Frequently Asked Questions (FAQs)
1. How do I place an order?
It’s simple:
Browse and find the products you love.
Choose your preferred type, size, and color.
Add items to your cart and proceed to checkout.
Review your order summary carefully and contact us within 24 hours if anything looks incorrect.
Track your order status and shipment updates directly on our website.
2. Can I change my shipping address or product options after placing an order?
Yes — you may edit your shipping address or product options (size, color, design, etc.) within the first 24 hours after placing your order. After that period, changes are not guaranteed. Please contact our customer service team via live chat if you need help.
3. What does the total price include?
Your total cost = product price + shipping fee.
Discount codes apply only to the product price, not the total price.
Shipping fees depend on your delivery destination.
Taxes may apply in certain countries depending on local regulations.
4. Why isn’t my tracking number working?
Tracking information usually updates within 1–2 business days. During busy seasons, carriers may delay scanning, but your package is still in transit and typically arrives on time. If no update appears after several days, we recommend contacting the carrier directly.
5. What payment methods do you accept?
Accepted methods:
Credit/Debit cards (Visa, Mastercard, American Express)
PayPal
Not accepted:
Personal checks
Money orders
Direct bank transfers
Cash on delivery
6. When will my card be charged?
Your card will be charged immediately after your order is placed successfully.
7. When will I receive my refund?
Refunds are issued back to your original payment method. Depending on your bank, refunds typically appear within 3–10 business days. If you don’t see your refund after this timeframe, please contact your bank or card issuer for further assistance.
8. Why are my items shipped separately?
Some orders may ship from multiple warehouses depending on product availability. This means your items could arrive in separate packages at different times. Don’t worry — you will only pay one combined shipping fee at checkout, and you’ll receive a shipping notification for each package.
9. Where do you ship from?
We operate globally with several fulfillment centers. Orders are shipped from the warehouse closest to your delivery address whenever possible to ensure faster shipping.
10. Is ordering online secure?
Yes. Our store uses SSL (Secure Sockets Layer) encryption to protect all customer and payment information during checkout.
11. Is it safe to use my credit card on your website?
Absolutely. Payments are processed through a secure gateway with AES-256 encryption to ensure your data is fully protected.
12. Is my personal information kept private?
Yes. All personal information you share with us is kept confidential and is never sold, rented, or shared without your consent, except when required by law.